At Maison Izel , your satisfaction is our priority.

If a product does not meet your expectations, you have the possibility to return it to us in its original pouch, in perfect condition, within 14 days of receipt.

During the Christmas period, the deadline is extended until the first week of January.

Return procedure:

To ensure your request is processed quickly, please provide us with the following information:

• Your order number

• Your name

• Your first name

• The reason for your return

• If you prefer a refund, please specify this in your return letter.

Then, please ship your return to the following address:

Izel House
19 rue Le Coz
35000 Rennes

Return conditions and costs:

• Return costs and shipping risks (with or without insurance) are your responsibility.

• The refund will be made within a maximum of 30 calendar days following receipt of your return.

A question or problem with your order?

If you have any problems with your order, you can contact us by email at the following address: contact@maison-izel.com

We thank you for your understanding and remain at your disposal for any additional questions.